At Baagicha, every product is prepared and packed with care to support your gardening journey. From our nutrient-rich fertilisers to plant care essentials, we aim to deliver both quality and reliability. But if something doesn’t go quite right, we’re here to make it better.

Replacement Policy

1. When Are Replacements Applicable?

We’ll offer a replacement if:

• The product you received is damaged or defective
• You were delivered the wrong product

Please note: Slight packaging dents or powder residue in fertilisers may occur during shipping and are not considered defects.

2. How to Request a Replacement

If your product arrived damaged or incorrect, please reach out within 24 hours of delivery. Any refund request made after 24 hours of delivery will not be entertained.

�� WhatsApp: [Your WhatsApp number]
�� Email: [Your support email]

Send us:

• Clear photos or videos showing the issue and packaging
• Your order number
• A brief explanation of the problem
• If our inspection team requires additional information to assess the issue, you may be asked to provide the necessary details

Our team will verify your request and guide you through the next steps

3. What Happens Next?

Once approved, we’ll ship a replacement at no cost to you.

If the same product isn’t available, we’ll offer one of the following:

• An alternative product of equal value
• A store credit
• A refund to your original payment method

4. Exceptions

• Items will not be replaced if they are found to be in perfect condition upon inspection
• No replacements for products that have been used or opened
• Minor transit signs (such as slightly bent packaging) are normal and not eligible for replacement

Refund Policy

1. When Can You Get a Refund?

You’re eligible for a refund if:

• You received the wrong product
• The item was damaged or defective

We do not issue refunds for personal preferences such as change of mind or visual variation in the product.

2. How to Request a Refund

To initiate a refund, contact us within 24 hours of receiving your order with:

• Clear images or videos showing the issue and outer packaging
• Your order number and a short description of the concern
• If our inspection team requires additional information to assess the issue, you may be asked to provide the necessary details

3. Refund Process

Once we verify the details and approve the request, refunds are processed within 7 business days to your original payment method. You will be notified once it’s initiated.

Order Cancellations

We understand that plans can change. If you need to cancel your order, here’s how it works:

1. Cancellation Timeframe

• You may cancel your order within 2 hours of placing it or before dispatch whichever is earlier.
• Once your order has been processed or dispatched, cancellation is no longer possible

2. How to Cancel

To cancel your order, simply contact us via:

�� WhatsApp: [Your WhatsApp number]
�� Email: [Your support email]

Missing Items in Your Order

Your order may arrive in multiple shipments for safety and efficiency. If something is missing, contact us within 24 hours of delivery with:

• Photos of the received items, outer packaging, and shipping label
• Your order number
• If our inspection team requires additional information to assess the issue, you may be asked to provide the necessary details

We’ll investigate and ensure you get what you ordered.

Thank you for making Baagicha a part of your green journey. We’re here to support your plants, your soil—and your dreams.

Baagicha — Plant your dreams!